The Quality Hotel & Conference Center recently announced the opening of receptionist jobs in Fort McMurray. Learn more about the conditions of this job opportunity and register your resume, don’t miss this chance!
Objective:
The guest services agent is accountable for ensuring the highest standards of hospitality are always demonstrated when comfortable guests into the Quality Hotel & Conference Center.
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Responsibilities and Essential Duties:
- Abides by all established and future front office Standard Operating Procedures.
- Produces value added service to customers to meet or exceed customer expectations:
- Reports effectively with customers, co-workers, and supervisors.
- Demonstrates collaboration by cooperating and assisting at the front desk as needed.
- Handles complicated guest inquiries and concerns effectively, demonstrating problem resolution, and effective recovery.
- Maximizes guest service by exhibiting powerful knowledge of the hotel’s facilities and services.
- Efficiently makes and alters reservations within the hotel PMS system.
- Promptly checks in or checks out guests, with consideration to detail and accuracy.
- Reports, turns in, and/or logs all lost and found items corresponding to established procedures.
- Utilizes up-selling techniques to optimize profitability.
- Provides courteous service to customers by adhering to attribute standards:
- Communicates clearly and courteously.
- Demonstrates proficiency in the use of switchboard material and the property management system.
- Qualifies and transfers incoming calls swiftly to the appropriate extension
- Responds to customer questions regarding hotel, in-house establishments, and local events.
- Provides courteous, prompt, and correct inter-hotel communications to staff and customers:
- Take correct and complete messages.
- Ensures customer needs are met and continued up in a timely fashion.
- Communicates with approved personnel by using a paging system and radio.
- Follows established hotel protection and safety policies as required.
- Key member of the crisis and emergency squad.
- Identifies and forwards incoming faxes, customer mail, packages, and messages swiftly.
- Maintains regular presence as required by scheduling which will vary according to the needs of the hotel.
- Ensures organization and cleanliness of the front desk area.
- Prints and distributes reports and vouchers as required.
- Reports all concerns connected to Engineering/Maintenance, Health and Safety, Security or Suspicious circumstances (inclusive smells/sights and sound) immediately to the suitable leader.
- Keeps the immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
- Provides exceptional guest service at all times.
- Other projects/duties as assigned.
Job Specifications and Skills:
To perform this job effectively, an individual must be able to perform each fundamental duty satisfactorily. The requirements listed below are delegates of the knowledge, skill, and/or ability required.
Education: High School diploma.
Interpersonal Skills: Focuses on solving conflict, maintains privacy; Actively listens to others without interrupting or distractions; Maintains an affirmative attitude even in adverse situations; Remains open to others’ ideas and tries new things. Versatile, able to work under stressful situations. Must be able to work well under pressure. Take pride in a job well done.
Professionalism: Approaches others in a delicate manner; Reacts well under pressure; Treats others with regard and consideration regardless of their status or location; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security: Observes safety and security procedures; Reports potentially unsafe situations; Uses equipment and materials properly.
Attendance/Punctuality: Is systematically at work and on time; Ensures work responsibilities are sheltered when absent; Arrives at meetings and appointments on time.
Dependability: Follows instructions, responds to management orientation; Takes responsibility for own actions. Adaptable to work a variety of shifts.
Innovation: Generates suggestions for improving work.
Language and Communication Skills: Capability to read, write, and comprehend instructions, correspondence, and memos in English.
Physical Demands:
Lifting – Under 20lbs 50% of work time, Carrying – Under 20lbs 50% of work time, pulling – Under 20lbs 10% of work time, Bending, standing, reaching, and kneeling.
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Work Environment:
The work atmosphere is a hotel setting, which has the following conditions: low-medium noise environment
Job Types: Part-time, Permanent, Casual
Salary: $19.00-$20.00 per hour
Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Experience:
- Customer service: 1 year (preferred)
Source: Indeed | Image: Ayres Hotels / Booking
