Cassandra Hotel is the site of a unique embellishment programme in the Collingwood Neighborhood of Vancouver featuring friendly customer service and comfortable rooms of multiple types. It is presently looking for front desk agents to expand its team.
The Collingwood Neighborhood is presently being gentrified, attracting many travelers to its unique gastronomic and shopping choices. A large number of travelers are visiting the area every year. To serve the changing needs of local and international guests, the hotel uses technologies and recruits talents aligned with the goal of constantly improving guest experiences.
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It is an inclusive and culturally diversified workplace where many thrilling projects such as rebranding, renovations and hotel technologies are enforced.
Cassandra Hotel, a large hotel chain, is announcing the opening of an excellent job opportunity for receptionists in its prestigious team. Check the conditions of this available job vacancy and learn how to apply:
Job Requirements/Qualifications:
Languages
- English
Education
- Bachelor’s degree or equivalent experience preferred
Experience
- 1 years hotel experience preferred
Security and Safety
- Criminal record check
Work Conditions and Physical Capabilities
- Standing for extended periods,
- Work under pressure,
- Fast-paced environment,
- Attention to detail
Work Location Information
- Metro Vancouver
Personal Suitability
- Judgement,
- Excellent written communication,
- Organized,
- Effective interpersonal skills,
- Client focus,
- Excellent oral communication,
- Team player,
- Flexibility,
- Reliability,
- Dependability
Business Equipment and Computer Applications
- Multi-line switchboard,
- Word processing software,
- Central reservation system (CRS),
- Spreadsheet, Internet
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Specific Skills
- Register arriving guests and assign rooms,
- Process group arrivals and departures,
- Take, cancel and change room reservations,
- Provide information on hotel facilities and services,
- Provide general information about points of interest in the area,
- Investigate and resolve complaints and claims,
- Process guests’ departures, calculate charges and collect payments,
- Balance cash and full balance sheets, cash reports and related forms,
- Maintain an list of vacancies, reservations and room assignments,
- Follow emergency and safety procedures,
- Clerical duties (i.e. faxing, filing, photocopying),
- Answer telephone and relay telephone calls and messages,
- Provide customer service,
- Perform light housekeeping and cleaning duties,
- Handle wake-up calls,
- Assist clients/guests with special needs,
- Conduct online marketing,
- E-commerce and website promotions
Work Setting
- Hospitality industry,
- Hotel, motel, resort
- Salary/Wage: 16-20
Source: Indeed | Image: go2HR / Hotels
